Inspiration at Last!

So the BF and I arrive at SFO and pick up our rental car from Enterprise. I've had bad experiences with Enterprise before, enough for me to have sworn off them. However, I was drawn back by a low reediculously low price which I saw on Orbitz, and decided to rent from them again. After all, I needed to get the BF and myself along with all our bags to Mom's for the holidays and a one-way rental was an easy solution. With Hertz, it's always a sure thing that they'll let you rent the car at the airport but return it to a local lot. However, when I asked about returning it to a different location the agent quoted me an additional $100 fee. I figured that I'd just have to make a trip back the next day. (LIttle did I know that the situation would solve itself.)

So the BF and I jump into our new Focus, (marked as having almost no emissions!) and hit Rubio's for lunch before heading into the East Bay. As we headed up the hill towards the Berkeley Tunnel I pressed on the accelerator to pass another car and felt... nothing. I started to pump the gas but nothing was happening. I looked to the dashboard and saw that the car had stalled out on the freeway! We pulled over to the shoulder, such as it was, and after a couple of tries the car turned over again. We limped off the freeway with a sputtering engine and stopped in Rockridge. Then things got nasty. After speaking with several Enterprise representatives on the phone, being cut off instead of put on hold, and several long waits, I finally got what I asked for, my retnal fee waived and a cab ride to Mom's... or so I thought. Despite the assurance from the Enterprise representative on the phone and an additional committment by a representative that I called, the rental showed up on my credit card a week later, for almost twice the rate on my signed contract. After calling my credit card I called Enterprise again, only to be asked with incredulity, "So you think you shouldn't have to pay for this rental?" After explaining to the agent that since their faulty product didn't do what I'd paid for and since it put me and my passenger in possible danger for our lives, I thought that having my fee waived was the very least I could ask for. She agreed and promised to remove the charge.

It's been four days and I'm still waiting for it to disappear from my online statement. However, I must thank Enterprise for giving me a reason to blog again!