Car Rental

Recently, I had a bad experience renting a from Enterprise. It's an experience which has yet to resolve itself, incredibly. I went with National this time, reserving an SUV for the weekend and expecting a much better experience. I took the subway up to National's 12th Street location, having called in only two hours earlier to ensure that my car would be available. When I arrived, I was told that there were no SUVs available. I told the woman helping me that that was simply unacceptable and settled in to getting pissed off about the fact that things were going wrong. While she worked on trying to find a suitable car, I realized that I should try working with her and told her that I was heading up to the snow and would really appreciate her fixing the problem for me. She found and released an SUV that was due to go back to the dealer. It was oversized, made me feel like I was crushing the environment under its tires, but we were covered in the event of a huge snow fall. Thank you, Mary, at National Car Rental's 12th Street, New York City location!